Not 100% in love? No worries! You may return your Sculptwear within 30 days for an exchange or a refund to your original form of payment. We accept returns and exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, and free of damages and scents by the customer.
We now offer exchanges through our returns portal. You can request for an exchange on the same product for a different size or color or a completely new style. Once we receive your return item and it is processed, we will ship you your exchange. In case you wish to exchange with a different product, we ask that you return your item and place a new order online.
Please note that you will have to pay for the shipping label and any price difference in the exchange item. Upon receipt of your return it can take up to 4 business days for it to be inspected and processed and your exchange to be shipped out.
Step 1: Go to returns.honeylove.com to begin the process. Login using the email address used to place your order and your order number.
Step 2: From the returns portal, choose the item that you would like to return or exchange. Follow the steps, then finalize by confirming your return address, notification email address and estimated refund amount. A return shipping label will be generated for you.
Step 3: Ship the items back to us at the address below, using your own method or our pre-paid shipping label within 30 days of receiving your item.
Step 4: As soon as our team confirms that the item was received in like-new condition, we’ll process your return and refund your original payment method, issue a credit, or ship your exchange (order confirmation will be sent)!
Please note: We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.
Please contact us at firstname.lastname@example.org with your order number and the email used to place the order for further directions.
As soon as our team confirms that the item was received in like-new condition, we will process your refund or ship your exchange!
Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card). Shipping is nonrefundable. We'll provide a return label for U.S. customers, and the return shipping cost will be deducted from the refund amount. For our International customers, please arrange shipping on your own. We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.
Only purchases that we can verify were made from honeylove.co qualify for an exchange or refund. We may, in our sole discretion, issue a refund for your purchase instead of an exchange or reject a request for a refund or exchange.
Still have questions? Contact us at email@example.com
Return Shipping Address
C/o Pitney Bowes
5959 Randolph St.
Commerce, CA - 90040